HOW WE DELIVER
We offer an Express Delivery service for all order.
We dispatch and deliver the following day during working hours (10am - 6pm)
And we deliver 7 days (including public holiday)
Please note that we do not do same day delivery or delivery to PO boxes
*We do not ship overseas.
DELIVERY CHARGES AND EXTRA FEE
There is no minimum order, we charge a flat rate of from $40 for postage per order in Sydney Metro Area. (*vary depends on actual address)
Please contact us for further information of order delivering to regional or other remote area.
Extra cost incurs on every flight of stairs
A flat rate of $20 applies on each flight of stairs ( per floor)
Assembly service price - From a flat rate of $20 - $60 / per item (Pricing vary depends on items)
EXCHANGE AND RETURN
ITEM IS DAMAGED / FAULTY / WRONG / MISSING AN ITEM
Please provide us clear pictures of any damaged, faulty or wrong products / clear description of the missing part and contact us via email - firstname.lastname@example.org , along with any details of your purchase, for an exchange or refund within 14 days.
Please allow 2 business days for a response from our Customer Service team.
CHANGE OF MIND POLICY
In the event that you are unhappy with your purchase, we will accept exchanges on items or refund that are still in their original condition (new, with package, unassembled) within 14 days of receiving your order. (*All mattress is excluded)
All change of mind order can be returned in-store (Apply to both online and in-store purchase).
Please kindly return to our warehouse at Wentworth Point (St Peters store do not accept any return) for free 7 days a week.
ORGANISE A PICK-UP FROM YOUR HOME
If you are not able to visit our store, you can contact us to arrange a pick-up. Prices range $40 - $100 for metro areas and regional from $120. This service is not available in all areas.
CANCELLING YOUR ORDER
We're really quick at packing your order up which means we can't cancel once you've placed it. However, you are allowed to change the delivery option and delivery address within 2 hours after completing your order. Please contact us as soon as possible for any alternation -
via email@example.com / 0490 710 058.
(Order which is not for next day delivery can alternate anytime 2 day prior delivery.)
We offer 1 year warranty for all brand new product (not applicable on man-made damaged). Please provide us clear pictures of any damaged, or faulty products and contact us via email - firstname.lastname@example.org , along with any details of your purchase, for an exchange or refund within 14 days.
Diamondshome reserves the right to refuse service when the product is found on inspection to be in an unsanitary condition or stained (for mattress warranty), or when product failure is due to causes other than defective workmanship or materials.