As part of our ongoing efforts to make designer furniture affordable, we have negotiated good freight rates with the shipping companies that we work with in order to keep shipping costs as low as possible. We deliver nationwide, if you are in doubt about whether we deliver to your city please do not hesitate to call our customer service.

We keep our most popular products in stock so they can be shipped to you as soon as possible, we usually dispatched the item within 3 business days. Other products tailored to the customer’s desire have varied delivery times.

If delivery is expected when you are not home? We have the flexibility to keep your goods in the warehouse until you come home from vacation. Or we can leave the item in the safe place. Contact our customer service after ordering and we will arrange this.

Ordering several items? 

To keep costs down, our delivery partners will deliver the whole order at once. So if you order a selection of products, the longest delivery time determines the total delivery time for your order.
However, there is an opportunity for us to arrange for you to get your order delivered in phases if one desired to be delivered earlier. Please contact our customer service by e-mail info@diamondshome.com.

Delivery Time
We keep you informed

Once you’ve placed an order, you will receive an email to confirm your order details, including shipping and delivery time for each item. Once your item has been prepared for shipment and ships, you will receive a Shipment Notification email with carrier and tracking information. You’ll see your tracking number, the date and time the order was placed, the status of the order, estimated shipping, delivery dates, the shipping method, and package tracking information for items that have shipped.

Shipping and delivery estimates

The delivery date is an estimate of when your payment has been received. The items on your order will ship as they become available. Items that ship within “48 working hours” are estimated to ship the same or the following business day. Target delivery time is 1-5 working days for all parcels. All estimates are based on business days

How can I track my order?

As soon as your item(s) have shipped, we’ll send you a Shipment Notification email that includes the estimated delivery date and tracking number. Furthermore, if you need more details, you can send an email to info@diamondshome.com or call 0490710058.

What time will my order be delivered?

For orders shipped to a residential or office address, deliveries are made between 8 am and 5 pm for office addresses. Please note residential address has a night-time delivery service between 8 am and 8 pm.

You can check the estimated delivery date and carrier by visiting the carrier company website, for the latest status of your order. diamondshome and its carriers are unable to provide an exact time of delivery. Our carriers cannot make a call prior to delivery.

Signature on delivery

Most of our shipments contain valuable items. If you will not be home to accept delivery of your product, consider shipping your product where someone you trust will be able to sign for your package. For your convenience, you may prefer to have your order delivered to your office address. Please note, if you choose this option, goods may be left with Reception or the Mail Room. Delivery to a PO Box is not permitted for security reasons.

Will the order be delivered inside my home?

Our orders are delivered by a third-party logistics company, and they are strictly not allowed to enter your home without permission. If any damage to your property occurs due to the delivery being brought inside your home, we will communicate with the third-party logistics company to resolve the issue.

Any property damage must be reported to us before the logistics personnel leave. Please contact us via info@diamondshome.com or call 0490710058. You will need to provide corresponding photos and description.

I will not be home on the scheduled delivery date.

As our carriers require a signature on delivery, the carrier will leave a calling card if you are not at home. You can then contact the carrier directly to schedule a new delivery appointment or alternatively amend your delivery address. 

Additional shipping charges may apply.

Due to system limitations, there can sometimes be a significant difference in the quoted shipping cost for remote areas. Therefore, we may need to contact you to pay an additional shipping fee, or we can proceed with cancelling your order.

Shipping Rates

Country	Shipping Method	Handing Time	Transit Time	Cost From(Flat Rate)
Australia	Standard EXPRESS	0- 2 Business Days (Monday – Friday)	2- 5 Business Days (Monday – Friday)	AU$50.00

Order cut of Time: 17:00 (GMT+11:00) Australia Standard Time (Sydney)

If you have any further questions on how to do this please reach out to our customer support team at 
Phone: +61 0490 710 058
Email:  info@diamondshome.com
Adress: unit 2/11-17 Wiblin St, Silverwater NSW 2128